Delivery, returns
& a little reassurance.

Pre-orders & delivery

Each scarf in this release is available to pre-order. We currently expect to dispatch orders between 1 and 15 December 2026. This is an estimated dispatch window, rather than a delivery date.

Shipping within Singapore is complimentary. Shipping to Hong Kong, Australia and New Zealand is US$10 when your scarf subtotal is US$130 or less, and complimentary when it is over US$130. Shipping to the United States is US$25 when your scarf subtotal is US$130 or less, and complimentary when it is over US$130. Shipping to Japan is US$20 and shipping to Canada is US$30 when your scarf subtotal is US$130 or less; both are complimentary when it is over US$130. Shipping to European Union countries is US$16 when your scarf subtotal is US$130 or less, and complimentary when it is over US$130. Available destinations are shown when you choose your delivery country. Once your parcel is on its way, we will email you its tracking details.

Complimentary shipping applies to a scarf subtotal over US$130, excluding shipping. For international orders, one US$128 scarf does not qualify; two scarves, including mixed designs, do. Shipping charges and any taxes collected at checkout will be shown before payment.

If the expected dispatch window changes, we will contact you with an updated estimate. If you prefer not to wait, you may cancel before dispatch for a full refund, including any shipping charge paid.

Import charges

For orders delivered to the United States, Wren & Plume covers import duties and customs clearance charges. You will not be asked to pay these charges on delivery. Any sales tax collected at checkout is shown before payment.

For orders delivered to Japan, Canada or a European Union country, Wren & Plume covers import duties, import taxes and customs clearance charges. You will not be asked to pay these charges on delivery.

Cancelling a pre-order

You can cancel at any time before your order is dispatched. Contact us with your order number and we will refund your payment, including shipping, to your original payment method. There is no cancellation fee.

Returns

If you change your mind after delivery, contact us within 14 days of receiving your scarf. We will provide return instructions; please send it back within 14 days of receiving those instructions.

For a change-of-mind return, the scarf should be unworn beyond a careful try-on, unwashed and free from stains, perfume or other damage. Please include its tags and original gift packaging and protect it for its journey back. Contact us if any packaging is missing so that we can advise before you send it.

You are responsible for return postage for a change-of-mind return. The original shipping charge is not refundable after dispatch, except where required by law. We recommend keeping proof of postage and using a tracked service.

A problem with your order

If your scarf arrives damaged, faulty or different from the item you ordered, please contact us with your order number and, if possible, photographs. We will help arrange the appropriate replacement, refund or other remedy and cover necessary return postage. Missing original packaging does not remove your rights for a faulty product.

If your parcel appears lost, contact us so that we can investigate with the carrier and arrange a resolution. You do not need to pursue the carrier on our behalf.

Refunds

We aim to process an approved cancellation or refund within 5–7 business days, using the original payment method. For returns, this begins when we receive and check your returned scarf. Your payment provider may take additional time to display the refund. Any shorter deadline required by applicable law will apply.

These voluntary return terms do not limit your rights under applicable consumer law.

Contact

Wren & Plume is operated by ASLI DANE KARTAL.
UEN: 53514614X

hello@wrenandplume.com

We are not GST-registered and do not charge Singapore GST.

Please contact us for return instructions before sending a parcel.