Privacy
Last updated: 21 September 2026
Who looks after your information
Wren & Plume is operated by ASLI DANE KARTAL, UEN 53514614X, at Space@Kovan, 11 YIO CHU KANG ROAD, #04-07, Singapore 545523. For privacy questions or requests, contact hello@wrenandplume.com.
Information used for your order
When you order, we receive the information needed to process payment, prepare your scarf and arrange delivery: your name, email, delivery and billing details, selected items, order reference and payment status. If you contact us, we also receive the details you choose to share.
Card payments are handled on Stripe’s secure checkout. Full card numbers and security codes are not collected by our website or stored in our order records. Stripe processes payment and fraud-prevention information under its privacy policy.
How we use and share information
We use your details to fulfil your order, send order and delivery updates, answer questions, manage cancellations and returns, maintain required business records and help prevent fraud.
Necessary information is shared with payment, website-hosting, email and delivery providers that help provide these services. For example, the carrier needs your delivery details. Information may also be disclosed where required by law. We do not sell your personal information or add you to a marketing list simply because you place an order.
Website storage and security
The shopping bag uses session storage in your browser to remember chosen scarves, quantities and delivery country during your visit. The bag does not store your payment details. Closing the browser session normally clears this storage. Hosting and payment providers may process technical information, such as IP addresses and security logs, to operate and protect their services. We have not installed advertising pixels on this storefront.
Optional analytics
If you choose “Allow analytics”, we use Google Analytics to understand page visits, sections viewed, scarf selections, shopping-bag actions and progress towards checkout. It uses browser identifiers and information about your device, approximate location and interactions. We do not send your name, email, delivery address, payment details or checkout session reference to Google Analytics. Advertising personalization and Google signals are disabled.
Analytics is off until you agree. You can decline and shop normally, or change your choice using “Cookie preferences” on this site. We remember your choice for six months; analytics cookies are configured to expire after six months, renewed by visits while consent remains active. Google processes analytics information on infrastructure that may be outside your country; see Google’s privacy policy. Declining or withdrawing stops future analytics collection; it does not automatically erase data already collected.
Keeping and protecting information
Access to order information is limited to what is needed to operate the business. We keep it for fulfilment, support, accounting and other applicable legal requirements, then remove or anonymise it when it is no longer needed.
Some service providers process information outside Singapore. When arranging these transfers, we use appropriate safeguards required by applicable data-protection law.
Your choices
You may contact us to request access to or correction of your personal information, ask how it has been used, or withdraw consent where processing relies on consent. We may need to verify your identity. We will explain any legal limits or effects on an order that is still being fulfilled. You may also raise a concern with Singapore’s Personal Data Protection Commission or your applicable privacy regulator.
If this notice changes, we will update this page and its date. Material changes affecting existing orders will be communicated where required.